Today is a week since I emailed the other designer and asked about missing stitches on her pattern.
She told me she'd get back to me in two days... it's now been seven days - and I sent her the photo showing exactly where I was talking about...
The Heart's Content is that designer.
That's been MY customer experience.
If I have to email her repeatedly to beg again and again... that's not a pleasant stitching experience. But it is a way to lose a customer.