Friday, February 24, 2017

Exactly how to lose a Paying Customer

Filling in on this one continues...

Today is a week since I emailed the other designer and asked about missing stitches on her pattern.
She told me she'd get back to me in two days...  it's now been seven days - and I sent her the photo showing exactly where I was talking about... 
The Heart's Content is that designer. 
That's been MY customer experience.  
If I have to email her repeatedly to beg again and again...  that's not a pleasant stitching experience.  But it is a way to lose a customer.

1 comment:

Robin in Virginia said...

Your WIP is looking super. You are making good progress on it. I hope you have a good weekend!